Frequently Asked Questions

Click the 'Sign Up' button in the top right corner of the homepage and enter the required information (email address, password, username, etc.). Once you agree to the Terms of Service and Privacy Policy, your registration will be complete.

Click the 'Forgot Password?' link on the login screen and enter your registered email address. We will send you a password reset link via email.

You can change your username from 'Profile Settings' on your My Page. Email address changes can be made from 'Account Settings'. You will need to enter your current password for verification when making changes.

You can delete your account from 'Account Deletion' in the 'Account Settings' section of your My Page. We recommend backing up your account information before deletion. Please note that your data cannot be recovered after account deletion.

Our service allows only one account per person. Creating multiple accounts violates our Terms of Service and may result in account suspension.

We offer various casino games including slots, poker, blackjack, roulette, and more. Each game comes with a beginner's tutorial, so even first-time players can enjoy with confidence.

Each game page has a 'Rules' button that displays detailed game rules and instructions when clicked. Additionally, tutorials are automatically displayed during your first gameplay session.

Yes, all game results played while logged in are automatically saved and can be viewed anytime in your 'Play History'. You can access detailed records for the past 30 days and monthly summary data for earlier periods.

Each game has weekly, monthly, and annual rankings. Points are calculated based on winnings, consecutive wins, rare achievements, and more. Top-ranking players receive special badges and exclusive items.

Yes, you can invite friends to games using the 'Friend Function'. In multiplayer-supported games, you can create private tables to play with just your friends. Friend additions require mutual approval.

Text chat is available in multiplayer games. To maintain a healthy gaming environment, chat content is automatically filtered. Please note that inappropriate comments violate the Terms of Service.

[PC] Latest versions of Chrome, Firefox, Safari, Edge [Smartphones/Tablets] iOS 14 or later, Android 10 or later [Connection] Stable internet connection (5Mbps or higher recommended). Some games may require faster connections.

This may be due to a temporary connection issue. Try refreshing your browser. Game data during play is automatically saved and you can continue from where you left off when you reconnect. If this happens frequently, try clearing your browser cache or accessing from a different browser.

First, check your device's volume settings and browser sound permission settings. Also check if the volume icon at the bottom right of the game screen is not muted. If the issue persists, try restarting your browser or using a different browser.

Try clearing your browser's cache and cookies, then access the site again. Updating your browser to the latest version may also resolve the issue. Ad blockers or other extensions might be interfering, so try temporarily disabling them.

Our site uses a mobile-responsive design, allowing you to access and play directly from your smartphone or tablet browser. For an enhanced experience, we also offer dedicated apps for iOS/Android (available for download from the App Store/Google Play).

DEMO ASSISTANT CASINO is completely free to use. You cannot bet real money; instead, we use in-game virtual currency (Demo Coins). You can earn Demo Coins through daily login bonuses, mission completions, and more.

Currently, we support Japanese and English. You can change the language setting from the language selection menu in the top right corner of the page. We plan to add more languages in the future.

If you've forgotten your password, please use the 'Forgot Password?' feature. If that doesn't resolve the issue, your account may be locked due to multiple failed login attempts. In that case, try again after 24 hours or contact our support team.

No, our service is a demo site for educational and entertainment purposes only, and no real money transactions are conducted. All games can be enjoyed using virtual currency (Demo Coins).

Our service is operated by DEMO ASSISTANT CASINO, Inc. Detailed company information can be found on our 'Company Overview' page.

Yes, we implement the latest security technologies to strictly manage your personal information. We take multiple measures including data encryption, regular security audits, and access restrictions. For details, please check our 'Privacy Policy'.

We recommend setting a strong password (12+ characters including uppercase letters, lowercase letters, numbers, and symbols), enabling two-factor authentication, and changing passwords regularly. Also, avoid logging in on public Wi-Fi and be cautious of clicking links in suspicious emails or messages.

Immediately change your password and enable two-factor authentication from 'Account Settings'. You can also contact our customer support for assistance in securing your account.

Our service is intended for users 18 years and older. We recommend using parental control features on your home devices to prevent children from accessing the site. Utilize content filtering features in web browsers or dedicated parental control software.

Our site uses cookies to maintain login status, analyze site usage, and improve user experience. For detailed information on the purpose of cookies and how to configure them, please refer to the 'Use of Cookies' section in our 'Privacy Policy'.